Assistant Store Manager

Trailfitter’s Core Values:
Respect, Generosity, Growth

1. RESPECT - for our customers, co-workers, & store
2. GENEROSITY – of our time, expertise, & energy in all that we do
3. GROWTH - ambitious goals to grow and meet the changing needs of our customers & team

Reports to: Store Manager
Direct reports: none currently
Position status: Exempt / Salaried – 40 Hours per week
Benefits (vesting period):

• Employee Discount (1 month)
• Health Insurance (3 months)
• Paid Time Off (3 months)

Primary Responsibilities:

1. Customer Experience
2. Support Store Manager
3. Help Lead Daily Operations

Customer Experience:

• “Out of Respect for the Customer” is the filter used for how we engage and help our customers
• Genuine greetings, using optimism, zone coverage, asking pertinent questions, listening more than talking, are all basics of customer service and are practiced in the store on a consistent basis
• Enables employees to go above and beyond to give customers an exceptional experience
• Leads employees by example and is on the sales floor most of the day
• Manages escalated customer issues accurately and efficiently

Support Store Manager:

• Work hand in hand with Store Manager across all operational aspects including interview/hiring Sales Associates, monthly scheduling, sales reporting, & ordering store supplies
• Anticipates Store Manager’s bandwidth & proactively takes on responsibilities to maintain workload balance across positions
• Forms opinions, respectfully challenges assumptions, & identifies opportunities to improve store & team performance
• Holds Sales Team accountable and gives specific feedback based on employee performance, both positive and negative
• Effectively delegates but does not abdicate responsibilities across Sales Team
• Reinforces great performance by acknowledging the associate and thanking them
• Identifies individual interests, gifts, talents, and abilities and utilizes them whenever possible

Help Lead Daily Operations:

• Ensures store sales floor & backstock areas are organized
• Ensures store is maintained and all equipment & fixtures are in clean working order
• Manages all cash handling including bank deposits, till drawers, & change bag
• With Store Manager oversees employee payroll and hours reporting accurately and in a timely manner
• Sets action plans based on weekly walk-through and completes them in a timely manner
• Ensures all back-stock product is represented on the floor
• Manages slow sellers, over-inventories, and clearance product

Requirements:

• Ability to work on feet up to 8 hours per day
• Afternoon, evening, & weekend availability
• Basic technical skills – comfort and/or ability to quickly learn word processing, spreadsheets, & mobile apps
• Great communication skills, ability to prioritize quickly, social awareness, & leading by example

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person